Grand Eagle Casino Privacy Policy

This Privacy Policy explains how Grand Eagle collects, uses and protects personal information when you use our online casino and sports betting services in the United Kingdom. We recognise the importance of your privacy and describe below what information we gather, why we need it, how we keep it safe, and the choices you have about your data.

Types of data we collect

We collect several categories of information to operate your account and provide our services. This includes personal data that identifies you, technical details about your device and connection, and transactional records of your activity on the site.

Personal data

Personal data may include your name, date of birth, address, email, telephone number and payment details. We also hold identification documents supplied for verification and anti-fraud checks, and any communications between you and our support team.

Technical data

Technical data covers IP address, browser and device type, operating system, and usage information such as pages viewed and session duration. We use this to deliver a functional service and to detect suspicious activity.

Transactional data

Transactional data records deposits, withdrawals, bets, game history and bonus activity. This information is necessary for account management, regulatory checks, and resolving disputes.

How we use your information

We process your data to provide and improve our services, manage your account, verify identity, prevent fraud and comply with legal obligations. We may also use information for customer service, technical support and to notify you about important account changes or security concerns.

Data protection practices

We use appropriate organisational and technical measures to protect personal data from unauthorised access, loss or misuse. Access to your information is restricted to staff and third parties who require it to perform their duties. Where third parties process data on our behalf, we require them to maintain similar security standards.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, facilitate secure logins and analyse site usage. Some cookies are essential for the site to function; others help us improve performance and personalise content. You can manage cookie settings through your browser or the cookie controls on our site.

User rights

You have rights to request access to your personal data, ask for corrections, object to certain processing, and request deletion where permitted by law. You may also request restriction of processing or portability of data in applicable cases. If you wish to exercise any of these rights, contact us using the details below.

Access, correction and deletion

To review, update or delete your information, contact our privacy team. We will verify your identity before acting on requests and will respond within a reasonable time. Note that we may retain certain records where required for legal or regulatory purposes.

Information sharing and third parties

We may share data with payment providers, identity verification services, fraud prevention partners and other service providers who help operate our platform. We may also disclose information when required by law or to protect our rights. All partners are selected to ensure appropriate data safeguards.

Privacy policy updates

We may update this policy from time to time. Significant changes will be notified on our site or by email. For questions or privacy requests, contact [email protected].